Refund Policy

This Return and Refund Policy applies to KidInspector for Windows, hereinafter referred to as the “Product”.

KidInspector is intended for lawful parental control and responsible supervision of a child’s computer. Refund requests are reviewed in accordance with this Policy and any mandatory consumer rights that may apply under applicable law.

Technical Issues and Refund Eligibility

If the Product does not work as described, or if you experience technical difficulties, please contact our support team at [email protected].

A full refund may be issued if our technical support team is unable to resolve the reported issue, provided that all of the following conditions are met:

• The issue is reported within 72 hours after purchase
• The customer provides all information reasonably required to investigate and resolve the issue
• The customer follows the troubleshooting instructions provided by KidInspector support
• The refund request is submitted within 14 days from the date of purchase

Our support team is available 7 days a week and will make reasonable efforts to help resolve technical issues. No refunds will be issued later than 14 days from the date of purchase, except where required by applicable law.

Each customer is eligible for one refund only. If a customer owns more than one license, only the license reported as non-functional and confirmed by support may be eligible for a refund.

Cases Where Refunds Are Generally Not Available

Refunds are generally not available in the following cases:

• The customer does not follow the troubleshooting instructions provided by KidInspector support
• The customer refuses reasonable support assistance
• The customer does not provide the information required to investigate or resolve the issue
• The customer does not have lawful access to the supervised child’s computer
• The customer changes their mind after purchase
• The customer decides not to install or use the Product after purchase
• The customer purchased the Product by mistake
• The Product is used on an unsupported, incomplete, modified, pirated, or incompatible version of Windows
• The supervised computer was fully or partially reinstalled, reset, modified, or otherwise changed in a way that prevents the Product from functioning properly
• The issue is caused by third-party software, operating system restrictions, device settings, or other factors outside KidInspector’s control

KidInspector provides a trial version so customers can review the Product’s features and compatibility before purchase.

Refund Procedure

All refund requests must be sent by email to: [email protected]

Refund requests submitted through Live Chat or any other communication channel may not be accepted.

To help us process your request, please include the following information:

• The email address used for purchase
• Your order number or payment confirmation
• A clear description of the issue
• Screenshots, error messages, or other relevant details, if available

Payment Processing Fees

If a refund is approved for a reason other than a confirmed unresolved technical issue, the refunded amount may be reduced by payment processing fees charged by payment providers, banks, or other third-party processors, where permitted by applicable law.